Refund policy

Returns

Please read this Policy carefully, as it forms a binding agreement between you and Kohinoor Luxe. If you do not accept this Policy in its entirety, then you may not purchase our products or place an order with us. By placing an order with us or by clicking on a button or taking similar action to signify your affirmative acceptance of this Policy, you hereby represent that:

  • You have read, understood, and agreed to be bound by this Policy, our Disclaimer, Terms & Conditions, Shipping Policy, Privacy Policy, and Cookie Policy, and any future updates and additions to these policies, as published from time to time on the Website or as otherwise communicated to you.

  • You are of sound mind and at least of such minimum legal age as per the jurisdiction in which you reside, in order to form a binding contract with us. If you are not of the age of majority under the laws of your jurisdiction, you must have the permission of your lawful guardian to place an order or make purchases on the Website.

  • We must not have previously disabled your account for any violation of law or any of our policies.

Exchanges

If your order is defective, damaged, or does not meet your expectations, we offer the option to exchange it for the same product or any other item available on our store.

Our exchange policy is valid for 7 days from the date of delivery.

Returns

Kohinoor Luxe's return policy is valid for 7 days from the date of delivery.

Return Shipping

We will arrange a return pickup only from the original delivery address.

To be eligible for a return or exchange:

  • The product must be unused and in the same condition as received.

  • The product must be returned in its original packaging.

  • Any complimentary or free items received with the order must also be returned.

Refunds

Refunds will be processed after the returned product is received and inspected at our warehouse, within a maximum of 7 days from the date Kohinoor Luxe receives the returned goods.

You will receive an Email or WhatsApp notification confirming receipt of your returned item.

If the return is approved:

  • Prepaid Orders: The refund will be credited to the original payment method.

  • Cash on Delivery (COD) Orders: We will request your bank account details and transfer the refund to your bank account.

For payments made via UPI, Credit Card, Debit Card, or Net Banking, refunds will be processed back to the original payment source within 10 working days.

Please Note: Cash on Delivery charges and Shipping Charges (if applicable) are non-refundable.

Important Notes

  1. If you receive a defective, damaged, incomplete, or incorrect order, please notify us within 48 hours of delivery and provide an unboxing video of the package.

  2. If any item is missing from the returned package (including promotional or free products), Kohinoor Luxe reserves the right to deduct an amount up to the full MRP of the missing product from the refund amount.

  3. Once you submit a return request, please remain available for the reverse pickup and answer calls from the delivery partner. If the pickup is missed due to customer unavailability, the return process will need to be initiated again, which may increase the overall processing time.

  4. While most pin codes support both forward and reverse logistics, some locations may only support forward delivery. In such cases, we may request you to return the product via an alternate courier service (such as India Post) and reimburse reasonable shipping charges up to ₹50.

  5. If the return shipping cost exceeds ₹50, the excess amount (including return shipping, duties, taxes, or other applicable charges) may be deducted from your refund. For non-serviceable pin codes, customers are responsible for returning the product to our warehouse and will receive a reimbursement of up to ₹50 towards return shipping.

  6. If you receive an empty parcel or find any item missing, please contact our Customer Support Team within 48 hours of delivery and provide a 360-degree unboxing video. Claims without sufficient evidence or where the package shows signs of tampering may not be accepted. In such cases, Kohinoor Luxe reserves the right to make the final decision.

  7. Individual products that are part of a combo or gift box cannot be returned or exchanged separately.

  8. Products purchased during special promotional offers, clearance sales, contests, or any special promotional schemes are not eligible for return or exchange.